Warranty Policy

We offer a 6-month standard warranty, with an option to extend it by another 6 months (paid) under the terms below.

1. Warranty Coverage

• Not applicable in theft cases.
  
  
• Applicable if the product arrives damaged or becomes non-functional within the warranty period, provided valid proof (unboxing video, diagnostic test, etc.) is submitted.
  
  
• “At the time of receiving the product, if the battery is defective—for example, if the charge drops unusually fast or behaves like a faulty battery—we will replace it.”
• Should any component require replacement, we ensure that only genuine, original spare parts will be provided.
  
  

2. Non-Eligibility Conditions

• Warranty is void if the phone is water-damaged.
  
  
• User-induced damages like drops, cracks, or pressure damage are not covered.
  
  
• Any unauthorized repair, part replacement, or software modification voids the warranty immediately.
  
  

3. How to claim your warranty

To initiate a warranty claim:

• Contact our support team with a clear complaint and relevant proof (e.g., battery health screenshot, diagnostic report, or video).
  
  
• Our team will review your claim and verify it against the original diagnostic report.
  
  
• If verified, a warranty ticket will be issued and a resolution will be provided within 7–10 working days.
  
  

4. Anti Fraud Policies.

We enforce strict anti-fraud policies to protect our services.

4.1 Pre-dispatch Health Report

• Each phone undergoes a comprehensive health check using certified diagnostic software.
  
  
• A detailed report with component statuses (screen, battery, camera, etc.) is included in your product box.
  
  

4.2 Unique Identification of Parts

• Each core spare part (motherboard, screen, battery, etc.) is tagged with a unique serial number or QR code.
  
  
• This ensures traceability and prevents third-party tampering or fraudulent part swaps.
  
  

4.3 Warranty Matching Procedure

• During any claim, the returned phone's parts must match the original codes issued at dispatch.
  
  
• Any mismatched or tampered part will result in automatic rejection of the warranty claim.
  
  

No exceptions will be made under any circumstances if part codes do not match.

5. Extended Warranty Option

• Customers can opt for an additional 6-month extended warranty.
  
  
• This must be purchased within 30 days after the initial 6-month warranty period expires.
  
  
• Once the 30-day window passes, no extension can be availed.
  
  

6. What Is Not Covered Under Warranty

6.1 Battery Life

• General battery degradation over time is not covered.
  
  

6.2 User-Induced Damage

• Cracks, dents, scratches, or internal damage due to mishandling or accidents will void the warranty.
  
  

6.3 Unauthorized Modifications

• Any unauthorized repair, replacement, software jailbreak, rooting, or internal tampering results in immediate voiding of the warranty.
  
  

6.4 Water damage

• No warranty coverage will be provided for water or liquid damage, even if accidental.